Effective Listening Second Edition by Mike Green focuses on developing dialogue skills for the counseling interview. Improve your dialogue skills by learning how to let your counselee know that you heard them, establish trust, understand body language, ask open questions, show empathy, keep silent at the right times, use appropriate self-disclosure, and provide feedback. This book emphasizes the importance of effective listening in conversations, especially in counseling, and explores the various variables that can affect communication quality.